Pauline Campbell

The Claims Training/Workshop  was well appreciated by the entire claims team.
‍
The information presented was very relevant and timely.

For some of us, some of the material was a refresher, while others were new and enlightening.  We had a better appreciation of the basis for some of the principles and reasons for how claims are handled, stemming from the various Acts and case precedents. The delivery was also good, as we were given sample cases to analyse and live examples to discuss.

We were also made to understand how Insurers viewed claims that are presented, with the understanding of how we need to differentiate ourselves as the Broker of choice.

Ms. Brown was very accommodating, and slowed down at times, to ensure that no one was left behind in understanding what was being communicated.  Her objective was to ensure that at the end, each person should be able to think things through and be able to problem solve, without always asking for assistance from supervisor/manager.

The presentation slides were given to us near the end of the workshop, along with a more detailed Manual which we will always have as part of our "Tool Kit".  These should make us more efficient, skillful and confident in handling claims for our valued clients.

Stacy-Ann Housen

The Claims Officer's workshop was very impactful and left me feeling empowered based on the following:-

• It highlighted insurance facts I had no knowledge about.
• The information presented will aid my processing of paperwork as well as interacting with the different Insurers’Claims Team• I have the characteristic traits of an excellent Claims Handler.
• Getting an in-depth Claims Manual (which is now my Bible).
• I enjoyed the scenarios from the PowerPoint presentation as they prompted critical thinking as well as brought to fore that my knowledge of insurance policies has only scratched the surface.
• The career journey of the Trainer, prompted my research on the career paths in Insurance. Which I learnt is no set path but a bundle of opportunities.
• The Trainer was clear, knowledgeable, welcoming and pleasing to the eye

Sophia Wallace

I am very grateful for the training received as it was very informative. It has broadened my knowledge of claims processing and has given me confidence in performing my duties.

Garcia Mills

The claims training session was informative. The material was well put together in a way that can be understood and the impact is a positive one, which will assist in completing my daily task.